TERMS

RETURN POLICY

Due to health reasons, we do not accept returns or exchanges on opened fragrances.
You may return unopened products in their original condition, including original sealed packaging and packing slip within 30 days of receipt. The customer must pay shipping costs. Any shipping cost you incur to return the product to us will not be refunded.


Receiving a damaged item
For leaked or damaged products, please keep the delivery box and all packing materials. Please email us at (mail@luzfragrance.com) with the following information:

●Picture(s) of parcel box used to deliver the products
●Picture(s) of leaked or damaged product

We will follow up as soon as possible.

Receiving an incorrect item
If you received an incorrect item, please contact us by email at (mail@luzfragrance.com).
We will follow up as soon as possible.

 

 

SHIPPING INFORMATION

We ship to Continental US, Alaska, Hawaii and PO Boxes from Los Angeles, CA.
We don't currently ship to US Territories, APO/FPO addresses.
No international shipping is available.

Attention:
Fragrance is an alcohol-based item and is considered a hazardous material.
The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Therefore, our products cannot be shipped via air. All orders must be shipped via ground. Orders from Hawaii or Alaska will take longer transit time.

 

Shipping Rate Total Delivery Time
1 full sized bottle $9.95 2~6 business days
2 or more full sized bottles Free 2~6 business days
Sample sized bottles Free 2~6 business days

 

Note: Total delivery time includes processing and carrier transit time.

 

 

PAYMENT METHOD

We accept Visa, Master, American Express, Discover, Diners Club, Venmo and PayPal.

 

 

Shop Name

J-Scent Global

 

Address

1926 Bella Vista Ave.
Arcadia, CA 91007. USA
mail@luzfragrance.com