TERMS
RETURN POLICY
Due to health reasons, we do not accept returns or exchanges on opened fragrances.
You may return unopened products in their original condition, including original sealed packaging and packing slip within 14 days of receipt. Sales of samples and discovery sets are final and we do not accept return. The customer must pay shipping costs. Any shipping cost you incur to return the product to us will not be refunded.
Receiving a damaged item
For leaked or damaged products, please keep the delivery box and all packing materials. Please email us at (jsg-shop@luzfragrance.com) with the following information:
●Picture(s) of parcel box used to deliver the products
●Picture(s) of leaked or damaged product
We will follow up as soon as possible.
Receiving an incorrect item
If you received an incorrect item, please contact us by email at (jsg-shop@luzfragrance.com).
We will follow up as soon as possible.
SHIPPING INFORMATION
We ship to Continental US, Alaska, Hawaii and PO Boxes from Los Angeles, CA.
We don't currently ship to US Territories, APO/FPO addresses.
We don't accept orders from outside the US, and no international shipping is available.
| Shipping Rate | Total Delivery Time | |
| 1 full sized bottle | $6 | 2~6 business days |
| 2 or more full sized bottles | Free | 2~6 business days |
| Sample sized bottles | Free | 2~6 business days |
| Discovery sets | Free | 2~6 business days |
|
Free Shipping Over $120
|
||
Note: Total delivery time includes processing and carrier transit time.
PAYMENT METHOD
We accept Visa, Master, American Express, Discover, Diners Club, Venmo and PayPal.
Shop Name
J-Scent Global
Address
1926 Bella Vista Ave. #2
Arcadia, CA 91007. USA
jsg-shop@luzfragrance.com