RETURN POLICY

Due to health reasons, we do not accept returns or exchanges on opened fragrances.
You may return unopened products in their original condition, including original sealed packaging and packing slip within 30 days of receipt. The customer must pay shipping costs. Any shipping cost you incur to return the product to us will not be refunded.



Receiving a damaged item
For leaked or damaged products, please keep the delivery box and all packing materials. Please email us at (mail@luzfragrance.com) with the following information:

●Picture(s) of parcel box used to deliver the products
●Picture(s) of leaked or damaged product

We will follow up as soon as possible.

Receiving an incorrect item
If you received an incorrect item, please contact us by email at (mail@luzfragrance.com).
We will follow up as soon as possible.

 

Shop Name

J-Scent Global

 

Address

1926 Bella Vista Ave.
Arcadia, CA 91007. USA
mail@luzfragrance.com